![]() ![]() I will remain a customer but will not visit the Buena Park store for business. I really appreciated the professionalism and friendly custom service demonstrated at the La Habra store. I've been a customer of your stores several years and this is the type of customer service I have grown accustom to. We performed a complete transaction of the return policy in which I left the store with a new and better model. ![]() He identified the K40 and said it was being discontinued and his store didn't have anymore. Robert, the manager of that store assisted me. I then proceeded to the store in La Habra with the same problem. Not once did the first gentleman nor Ceasar say anything to me as I stood in front of them but talked to me through the agent. Frustrated because I was not given a fair exercise of their return policy and felt bias against and treated differently. ![]() ![]() I said ok and left the store feeling frustrated and angry. She finally said the K40 was never carried at her store and I needed to return to the store it was purchased. I also resented the agent referring that the K40 was purchased at Walmart or some other low income store. The agent again asked where was the item purchased, I said I believed at the Lake Forest or La Habra store. That's just terrible service!!Īnother gentleman arrived and also examined the K40. hours, days, maybe a week, according to them. Would it have hurt someone to call the 1-800 number to confirm there was the correct balance on the card, and just re-issue me a different card, and cancel out the old one? But no. Extremely unfriendly and unwilling to help. The manager in-store had shorter, brown hair and was heavier. It could be as little as three hours, as much as a day. I asked how long, and he said, "It depends on the credentials of the person who tried to reactivate it for you. He got in touch with his team leader, and after an extremely long hold got back with me and said, "It looks like they temporarily deactivated the card by swiping it three times, and it takes a while to get the card working again". After I fed him, I called customer service back and got Jason. I went back out to my truck and started heading home since I also had a very fussy infant on my hands. She just shrugged again, shook her head, and said, "Yeah, sorry about that", even though I could tell she didn't care just like the manager they were working under (12-31-15). The girl just shrugged and said, "Nope, it still doesn't like it." I said, "I literally just got off the phone with customer service, and they said the balance should be on there, though." I said it nicely. I went back in, and the item I had tried to purchase was still behind the counter. She said, "It looks like they swiped it in the store three times, which de-activated the card temporarily." What the!Īnyways. I confirmed and said, "So I can go in there right now and use it, and everything will work?" and she said yes. When she got back with me, she said they'd corrected the problem, and I'd be able to use my card inside. I explained what was going on, and she put me on hold to talk to her supervisor. I got a hold of Stephanie, who confirmed that there was a $49.97 balance on my card (why not $50? Who knows! Probably some dumb charge). ![]()
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